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SECURITY. SERVICE. SEAMLESS – FRICTIONLESS – SERVICE-ORIENTED – SAFE – SECURE Whether contemplating a concert or a sporting event, the fan’s decision to buy a ticket, now more than ever, hinges on their confidence in health, safety, security, and great services. Your fans must be reassured at every step of their journey. BE FANCENTRIC FOR YOUR FANS The New Decision Metric A BITThe Innovation Institute emerged from the middle of the COVID-19 pandemic in 2020 as a global alliance to help navigate and provide thought leadership for the new and existing challenges in safety, security and fan experience that face the world of sport and entertainment. Founded by one of the world’s leaders in the field, Dr. Lou Marciani, founder of NCS4 in 2006 (National Center for Spectator Sports Safety and Security), Innovation Institute builds on that foundation along with a network of experts built over a career to blend safety, security and fan experience together for the benefit of all. The result is a next-level resource, with offices in the USA, UK and Canada, that teams, venues, officials and leaders can count on for the latest in technology, industry best practices, protocols and approaches, training. Read More CONGRATULATIONS TO OUR 2023 IIFX HALL OF FAME INDUCTEES THE IIFX HALL OF HONOR The future of sports and entertainment venues begins and ends with the fans. Sports & Entertainment events have always been about the fans – each step of their journey, to and from the venue, can make the experience memorable. From nationally televised annual championship and specialty events to regionally important games of the week and concerts, fans gather to celebrate elite performers and to create memories they revisit for years. Every aspect of a sports or entertainment experience represents a small step in the tech-enabled fan journey, from the moment an event ticket is purchased online to the first time when fans take their seats at the venue. In short, the fans are there for the spectacle and for the experience. Technology can create an immersive, memory-making FANCENTRIC experience. Learn more by downloading our free eBook! Download E-book PDF Founder of the Innovation Institute Founder Dr. Louis Marciani is coauthor of Security Management for Sports and Special Events: An Interagency Approach to Creating Safe Facilities and is currently co-chair of the Return to Work, Play and Spectate Task Force for Post-COVID-19 Sports and Entertainment Safety and Security” — a pre-eminent group that has developed essential guidelines as the sport and entertainment industry moves forward together — not only in the U.S., but worldwide. Dr. Marciani, among many relevant accomplishments in the field, was chosen along with NCS4 by INTERPOL’s Project STADIA to serve as a research and academic pathfinder to help build police capacity — creating programs in sports safety and security for INTERPOL’s 194 member nations. He is a worldwide lecturer on fan safety and security, and is perfectly positioned to translate this knowledge into how it affects the full fan experience. Read More Join the Fan Journey Today... Contact IIFX Today Please enable JavaScript in your browser to complete this form. Your Name(required) * Your Organization * Please provide the name of your company or organization. Your Title * Examples: Director of Business Development, VP of Guest Services, etc. Your Email(required) * Email Confirm Email I am interested in learning more about IIFX programs, especially (select all that apply): * Training Xperience Consortium (XC) XC Consultancy Best Practices the Fan Journey Annual Best Fan Journey Conference Bullseye Networking Opportunities Other (provide a short description in the block below) Other Interests Are you interested in training for your Sport and/or Entertainment workforce? Please briefly describe your venue and your workforce (e.g., number of employees, types of work roles that need training, work role levels (manager, supervisor, frontline, or third-party)). Please explain what your training needs are. We are interested in the following training (select all that apply) * First Aid CPR/AED De-escalation Soft Skills (e.g., Leadership, Active Listening, Problem Solving, etc.) Workplace Safety Public Safety Life Safety Train-the-Trainer Courses We do not have any training needs IIFX can connect you with classroom, online, and virtual reality training offerings. We are interested in the following types of training (select all that apply) * Classroom Online Hybrid Virtual Reality Train the Trainer Other Training Need (please describe in the block below) Any additional information that IIFX should know about training and other needs? Please provide any additional information you deem appropriate. Phone Send My Response to IIFX USA 4780 I-55 N, Suite 100 Jackson, MS 39211 8:00 AM – 5:00 PM (CST) Phone (USA & International): +1.601.909.4439 Toll Free: +1.888.601.4439 Email UK Email CANADA Email Menu ABOUTENTITIES WE SERVE WHAT WE DO OUR PARTNERS Xperience Consortium RESOURCE DIRECTORY XC Consultancy XC CONSULTANCY CONTACT US EVENTS Events COVID Tech Playbook Training Hub ™ Training Hub™​ Professional Development & Certification ASPIRE (Pilot) Training Program Membership NEWS CONTACT CONTACT PETRONE RISK LOGIN Copyright © 2024 Innovation Institute | Privacy Policy Facebook-f Instagram Linkedin-in Twitter Youtube You don’t have credit card details available. You will be redirected to update payment method page. Click OK to continue. OK...